TERMS & CONDITIONS

1. Punctuality and Readiness:

We kindly request that you prioritize joining the class at least 2 minutes before the scheduled start time. To make the most of your learning experience, we recommend the following:

• Pay close attention to the teacher: Focus on the lesson and actively engage in the class discussions.
• Minimize Distractions: Create a focused learning area by removing any potential distractions from your surroundings.
• Comfortable Seating: Sit in a comfortable and ergonomic position to maintain your concentration and physical well-being.
• Stable Internet Connection: Ensure you have a reliable internet connection to prevent interruptions during the class.
• Clear Audio: Use a good quality headset or earphones to ensure clear and crisp audio communication with your teacher.
• Camera On: Keeping your camera turned on promotes active participation and enhances the interactive learning experience.

By following these guidelines, you can fully immerse yourself in the class and make the most out of your Quranic learning journey.

2. Quality Control:

At Quran Guides, we prioritize delivering high-quality classes to our students. To maintain our standards, supervisors may periodically observe classes to ensure the highest standards of quality. For the comfort and convenience of our female students, a dedicated female supervisor will be assigned. To respect the privacy and confidentiality of our teachers, we kindly request that you refrain from recording any part of the sessions, whether it be audio or video. This policy helps maintain a secure and respectful learning environment for both students and teachers.

IMPORTANT NOTE: Most of our female Quran teachers wear the Niqab, which they reveal during class for optimal communication with students. Therefore, we kindly request our students to adhere to the following guidelines:

• Camera Visibility: The students should have their cameras turned on during the class.
• Private Learning Environment: Students should study in a private setting, avoiding public or open spaces such as cars or gardens. It is also important that no males above the age of ten are present in the same location during the class.

Should a student be unable to fulfill these conditions, our teacher reserves the right to wear the Niqab during the class. At Quran Guides, we prioritize the comfort and privacy of both our teachers and students, ensuring a positive and respectful learning experience.

3. Unauthorized Use of Content:

The educational materials and content provided by Quran Guides are exclusively intended for the use of enrolled students. Any unauthorized copying, publishing, distribution, or alteration of this content in any form is strictly prohibited without written authorization from Quran Guides. We maintain the right to discontinue services and take appropriate legal action against individuals found to be using or misusing our content without permission.

4. Adjustments to Class Duration:

At Quran Guides, we prioritize delivering the best learning experience for our students, and this includes allowing our teachers the necessary time for preparation and assessment. To ensure optimal class quality, there may be slight adjustments to the scheduled duration of sessions. Sessions may last up to three minutes less than the scheduled time, as needed by the teacher. For instance, if a session is scheduled for 30 minutes, the interactive part of the class may last approximately 27 minutes. These adjustments enable our teachers to dedicate ample time to engage and support students effectively.

5. Absences and Delays:

Our teachers begin the class promptly at the designated time. If, for any reason, you are unable to join the class on time, the teacher will wait for the first 15 minutes. However, if you do not enter the classroom within this grace period, it will be considered an unexcused absence or a no-show, and no make-up class or refunds will be provided. In the event that a student’s late arrival causes the class to start late, the class will still conclude at the scheduled end time.

6. Rescheduling and Make-up Classes:

we understand that flexibility is important. You have the option to request a reschedule or cancel a class up to 4 hours before its start time. However, please keep in mind that any requests made within 4 hours of the class start time are not eligible for refunds or make-up classes. To ensure fairness and balance, a maximum of 25% of your monthly hours can be rescheduled. This allows us to accommodate all learners effectively and maintain a balanced learning experience for everyone. It’s also important to note that once a make-up class is scheduled, it cannot be canceled or rescheduled. We kindly ask you to attend the make-up class as planned, as no further make-up classes or refunds will be provided if it is missed. Your understanding and cooperation in adhering to these guidelines are greatly appreciated.

7. Extended Absences:

At Quran Guides, we understand that sometimes circumstances may require adjustments to your learning schedule. If you find it necessary to cancel more than 25% of your monthly hours, we offer two options to accommodate your needs.

• Option 1: Temporary Subscription Suspension – By choosing this option, you can temporarily suspend your subscription. However, please be aware that there is a possibility of losing your current appointments if they have already been booked or your assigned teacher if his schedule is fully occupied. Rest assured, we are committed to ensuring the efficiency of your Quranic journey, and our platform is designed to connect you with elite Quran teachers.
• Option 2: Maintain Subscription – With this option, you can keep your current subscription active, ensuring the continuity of your dedicated teacher and established schedule. This means your lessons will remain active, and you can resume your Quranic journey whenever you are ready. However, please note that we are unable to schedule additional hours beyond the 25% limit of your monthly hours. Any hours exceeding this limit cannot be scheduled or refunded.

We understand that life can be unpredictable, and our goal is to provide flexible solutions tailored to your needs. If you have any further inquiries or require assistance in choosing the best option for your situation, our dedicated support team is here to guide you.

8. Teacher Absence:

In the unlikely event that your assigned teacher is unable to attend a scheduled class, we understand the importance of immediate action. Please contact our customer support without delay, and we will promptly address the situation. Rest assured, if a teacher misses a class, we will schedule a make-up class at no additional cost to you. Your satisfaction and uninterrupted learning experience are our top priorities.

9. Teacher Assignment Changes:

While we make every effort to ensure stability in teacher assignments, we acknowledge that as you progress through the course levels, a permanent teacher change may become necessary. Our goal is to ensure your continued progress and growth, and any teacher changes will be carefully managed to minimize disruption to your learning journey.

10. Substitutes:

In the rare event of a teacher’s extended absence, we have a system in place to ensure uninterrupted progress. We will provide you with a qualified substitute teacher who possesses the same competence and expertise. He will seamlessly guide you through your Quranic journey, following the same plan and maintaining the same level of efficiency until your main teacher returns. However, please note that substitute teacher are not available for the Ijaazah Program, as it requires the dedicated guidance of your assigned teacher. we appreciate your understanding and cooperation in these rare circumstances.

11. HOLIDAYS:

At Quran Guides, our commitment is to provide an uninterrupted learning experience year-round. As an international platform, we do not observe official holidays, except for the Islamic holidays of Eid Al-Fitr and Eid Al-Adha. During each Eid, our official holiday period is three days. As a tuition-based school with a significant number of enrolled students, we adhere to industry standards by not offering make-up classes, credit, or refunds for tuition during these two holidays.

• Continuity of Classes in Ramadan: At Quran Guides, we understand the significance of Ramadan and the importance of maintaining consistent learning opportunities during this blessed month. We ensure that classes continue as scheduled, taking into consideration the timings of Iftar and Suhoor for both students and teachers. During Ramadan, there may be minor and temporary adjustments to the class timings for some students to accommodate the fasting schedule. However, rest assured that these adjustments are made in a simple and appropriate manner, ensuring that all students can continue their learning without disruption. Please note that these adjusted class timings will revert to their original schedule immediately after the Eid Al-Fitr holiday, allowing you to resume your regular class routine. We value your commitment to learning and strive to provide a seamless educational experience throughout the year, including during Ramadan. By accommodating the unique needs of this holy month, we ensure that your Quranic journey remains uninterrupted and meaningful.
• Continuity of Classes on Other Holidays: At Quran Guides, we prioritize providing uninterrupted learning opportunities, even during Western and non-Muslim holidays. We continue classes as scheduled on holidays such as New Year’s Day, Islamic New Year, Easter, Independence Day, Labor Day, Thanksgiving, and Christmas.
• we understand that you may have personal obligations during these times. If you require time off during Ramadan or Western and non-Muslim holidays, we kindly request that you adhere to our rescheduling and extended absences policy, as mentioned above. This policy allows for flexibility in rescheduling a certain number of lessons without incurring additional fees.
  

12. Teacher-Student Relationship Policy:

At Quran Guides, we prioritize maintaining a professional and respectful learning environment. To uphold these standards, we require both students and teachers to adhere to the following guidelines:

• Boundaries: The teacher-student relationship should be strictly professional, focusing solely on class-related topics. Personal information should never be shared with the teacher during or outside of class.
• Prohibited Requests: Our teachers are explicitly prohibited from making requests for personal information, favors, or monetary gifts/loans from students. If such a request, including any financial appeals, occurs, we urge students to decline and promptly report it to our administration.
• Exclusive Platform: For security and consistency, all classes must be conducted exclusively through Quran Guides’ platform. Conducting classes outside our platform is strictly prohibited.
• Liability policy: While we strive for excellence in our teaching team, it is important to understand that Quran Guides cannot be held responsible for any consequences resulting from the neglect of these policies. Please be aware that while we take utmost care in selecting and training our teachers and clearly defining terms and conditions for both teachers and students, Quran Guides cannot be held responsible for individual actions or comments from either party. However, we strongly encourage both students and teachers to provide feedback and report any concerns to our management. Your valuable input helps us maintain the highest standards and continually enhance our services.
• Reporting Procedure: Any complaints concerning improper conduct in the teacher-student relationship should be immediately reported to support@quranguides.org . Rest assured, we take such matters seriously and will take necessary action to address any concerns.

By adhering to these guidelines, we ensure a safe and conducive learning environment for all. We value your trust in Quran Guides and strive to provide an enriching and secure educational experience.

13. Expressing gratitude:

We deeply appreciate your desire to show gratitude to our dedicated teachers. However, to ensure smooth logistics and proper administration, we can currently only accept financial gifts from students to their teachers through the platform and not through direct transactions. Once received, our Finance Officer will promptly ensure that the gift reaches your designated teacher, conveying your appreciation. Please note that we are unable to accept and forward physical gifts at this time. We apologize for any inconvenience this may cause. Rest assured, your thoughtful gesture will be conveyed to your teacher, and we encourage you to express your gratitude through messages, testimonials, or positive feedback on the platform. Your support and appreciation mean a lot to our teachers, who work diligently to provide you with a remarkable learning experience.  

TUITION POLICY.

1. Billing and Payment:

To ensure safety and ease, tuition fees are handled through an automatic monthly subscription via PayPal. This reliable payment method guarantees a seamless and secure payment process for your convenience and facilitates hassle-free transactions. Once you complete the Free Trial and decide to continue your Quranic journey with us, your subscription will commence from the date of your first paid session. From then on, it will be automatically renewed on the same date every month. By utilizing our automated billing system, you can enjoy a worry-free experience without the hassle of manual payments or concerns about missed deadlines. Whether you need to pause or stop automated payments, you have full control at your fingertips. In the rare event of an issue with the automatic transfer of tuition fees, and if the invoice remains unpaid after the due date, your lessons may be temporarily suspended until the payment is received. However, once the payment is received, your lessons will promptly resume as per your scheduled plan. To avoid any interruptions, we encourage you to keep your payment information updated and ensure sufficient funds are available in your account. Please be aware that due to high demand and limited availability, suspension of lessons may result in a loss of class time or teacher availability.

2. Refund Policy:

At Quran Guides, we understand that there may be situations where we are unable to provide suitable make-up classes for our students, as outlined in the previous sections. In such cases, we are committed to refunding the cost of these classes. Refunds are processed during the first week of each month. However, it’s important to be aware of the following details: Our base unit cost for tuition fees is $12 per hour, and the monthly fees are calculated based on 52 weeks per year. For instance, if you are enrolled in a program with two 30-minute lessons per week, the total yearly hours would amount to 52. By dividing this total by the number of months in a year, we arrive at the monthly fee of $52, as advertised. Consequently, for refund purposes, the cost per hour is calculated at $12, except in cases where the student has received a discount, in which case the cost per hour is calculated based on the discounted rate.

3. Money-Back Guarantee:

At Quran Guides, we take pride in the quality of our courses and want our students to have confidence in their enrollment. That’s why we offer a 100% Money-Back Guarantee. If, within the first week of classes, you find that our courses do not meet your expectations, you may request a refund. However, it’s important to note that refunds will not be issued for classes taken after the first week. We are committed to your satisfaction and strive to provide a rewarding learning experience. Try our courses risk-free and embark on your Quranic journey with peace of mind. 

Privacy.

1. Privacy and Security:

At Quran Guides, we place the utmost importance on the privacy and security of our students’ personal information. We want to assure you that we never share or sell any student information to third parties. Your privacy is our priority. Furthermore, we are dedicated to maintaining the highest standards of data protection.

We use the information collected solely for communication purposes with our students. This includes sending notifications, invitations,  newsletters, updates, special offers, and gifts. Rest assured, your data is handled responsibly, and we are committed to providing you with a secure and confidential learning experience.

Additionally, we do not retain any bank data, and all payment transactions are securely processed through the global payment gateways. This ensures the highest levels of security, confidentiality, and peace of mind for our students.

2. Complaints:

Your satisfaction is of utmost importance to us, and we take any concerns or complaints seriously. If you are dissatisfied with any aspect of your course, please don’t hesitate to contact our dedicated Customer Support team at info@quranguides.org. We value your feedback and will acknowledge your complaint within three business days. Rest assured that we will work diligently to find a resolution that meets your expectations.

Please note that Quran Guides reserves the right to modify any of the aforementioned policies at any time. Rest assured that any changes made will always be in the best interests of our students and aimed at providing an optimal learning experience.